Get Support
Whether you encounter technical challenges, have questions about features, or need general guidance, our email support channel is here to assist you. Our skilled professionals will quickly triage your request and provide effective solutions to ensure you can continue to make the most of KerusCloud.
Product Support
Section titled “Product Support”If you require support, our KerusCloud User Guide contains solutions to many issues commonly encountered. If you cannot find a solution please contact our dedicated support team at KerusCloud Support. All requests are triaged by our Quality Assurance team and feedback given on where the query has been directed and estimated timelines for solution.
Account Support
Section titled “Account Support”If you have any queries in relation to KerusCredits or wish to procure additional KerusCloud licences please email KerusCloud Support where requests will be forwarded to account management.
Statistical Support
Section titled “Statistical Support”If you require information on the statistical models and assumptions underlying KerusCloud, details can be found in the KerusCloud User Guide, which can be accessed via the help icon within each section. If you require further support, please contact our team at KerusCloud Support.
If you require specialist advice on clinical trial design, we offer a dedicated Statistical Consulting Service. This service provides modelling expertise and quantitative methods to simulate and evaluate study and development plan options, supporting key strategic decision-making throughout your clinical development programme.